TERMS & CONDITIONS
These Terms and Conditions apply to your use of the Pumpy Chocolate website. In these Terms and Conditions, “us”, “we” or “our” means Pumpy Jackson Pty Ltd (ACN 148 093 958).
The following Terms and Conditions ("Terms") apply to all visitors or users ("you," "your," or "yours") of our Website and of our webpages (collectively, our “Services”). By using our Website, you agree to be bound by these Terms.
We reserve the right to modify the Terms at any time. Changes and clarifications will take effect immediately upon their posting on the Website. If you do not agree to any of these changes, you must discontinue using the Website.
CUSTOMS TAXES AND DUTIES
All our products are shipped as DDU (Delivery Duty Unpaid).
Pumpy Jackson is not responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
Please contact your local customs offices if you would like to seek more information regarding taxes and duties.
Shipping and Delivery
Pumpy Jackson requires a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Pumpy Jackson and transfer of responsibility in the same way.
Pumpy Jackson cannot be held responsible for courier delays and circumstances out of our control. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Pumpy Jackson is not responsible for any delays caused by destination customs clearance processes.
- 1. Your order will be shipped by our nominated carrier and a shipping fee will be applied as notified with your order. We are not responsible for any delays in shipping.
- 2. The advertising of products on our website constitutes an "invitation to treat"; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below. In order to enter into a contract to purchase products from us, you will need to take the following steps:
(1) you must add any the products you wish to purchase to your shopping cart, and then proceed to the checkout;
(2) if you are a new customer, you may have to create an account with us and log in; if you are an existing customer, you may be asked to enter your login details;
(3) once you are logged in, you may be asked to select your preferred method of delivery and confirm your order and your consent to these terms of sale;
(4) you will be required to pay for the product to be supplied;
(5) we will then send you an initial acknowledgement; and
(6) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.
- 3. Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product. In addition to the price of the products, you will have to pay a delivery charge, which will be as stated when you pay for the product. Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds. The payment method is as specified on our website.
- 4. Payment for products that we sell are payable before shipping and is at the price stated at checkout and if one is stated then on our website and if not stated then in accordance with our price list at the time of order and is payable on request by us.
- 5. Where you return a product to us requesting a refund, at our discretion:
(1) we may not refund or exchange the product. We will comply with our legal obligations to exchange or refund if the situation requires us to do so;
(2) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(3) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
- 6. We may update the version of these terms of sale on the website from time to time, and the terms as updated at the time of a purchase order apply to sales at that time.
- 7. You warrant to us that:
(1) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
(2) the information provided in your order is accurate and complete; and
(3) you will be able to accept delivery of the products.
- 8. The products will be at your risk from the time of sending. Ownership of the products will pass to you upon the later of:
(1) sending of the products; and
(2) receipt by us of full payment of all sums due in respect of the products (including delivery charges).
Until ownership of the products has passed to you, you will possess the products as our fiduciary agent and bailee, and if you are a business customer you must store the products separately from other goods and ensure that the products are clearly identifiable as belonging to us. We will be entitled to recover payment for the products even where ownership has not passed to you.
- 9. At any time we may vary any order as to quantity of product required to be delivered and as to timing of deliveries, at no time will we be liable for delay in the delivery of product of the quantity delivered being less than the amount ordered.
- 10. Nothing in these terms of sale affects any statutory rights you may have as a consumer and to the extent they do they will be read down.
- 11. In these terms "force majeure event" means:
(1) any event which is beyond our reasonable control;
(2) the unavailability of raw materials, components or products; and/or
(3) power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars.
Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms of sale, those obligations will be suspended for the duration of the force majeure event. If we become aware of a force majeure event which gives rise to, or which is likely to give rise to, any failure or delay in us performing our obligations under these terms of sale, we will notify you forthwith. We will take reasonable steps to mitigate the effects of the any force majeure event.
- 12. Nothing in these terms of sale will limit or exclude your or our liability for:
(1) death or personal injury caused by negligence;
(2) fraud or fraudulent misrepresentation; or
(3) any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.
Subject to this:
(1) we will not be liable for any losses arising out of a force majeure event;
(2) we will not be liable in respect of any defect in the products arising from fair wear and tear, wilful damage, accident, negligence by you or a third party, use otherwise than in accordance with the manufacturer's or our instructions or recommendations, or any alteration carried out by you or any third party; and
(3) if you are a business customer:
(a) our liability in connection with any product purchased through our website is strictly limited to the higher of the purchase price of the relevant product and the replacement cost of the relevant product; and
(b) we will not be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time, or loss of goodwill or reputational damage.
- 13. If you are a business customer, you hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these terms of sale.
- 14. We may cancel a contract to supply products to be supplied under these terms of sale immediately by written notice to you if you fail to pay on time or in full, any amount due to us under the contract, or commit any material breach of your obligations to us under the contract. If you are a business customer, we may cancel a contract to supply products made under these terms of sale if:
(1) you cease to trade;
(2) you become insolvent or unable to pay your debts within the meaning of the insolvency legislation applicable to you;
(3) a person (including the holder of a charge or other security interest) is appointed to manage or take control of the whole or part of your business or assets, or notice of an intention to appoint such a person is given or documents relating to such an appointment are filed with any court;
(4) the ability of your creditors to take any action to enforce their debts is suspended, restricted or prevented or some or all of that your creditors accept, by agreement or pursuant to a court order, an amount of less than the sums owing to them in satisfaction of those sums; or
(5) any process is instituted which could lead to you being dissolved and your assets being distributed to your creditors, shareholders or other contributors (other than for the purposes of solvent amalgamation or reconstruction).
- 15. Upon the cancellation of a contract in accordance with these terms:
(1) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;
(2) you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products); and
- 16. These terms of sale do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works (including software and literary works) comprised or stored in products, and do not govern the provision of any services by us or any third party in relation to the products.
- 17. Images of products on our website are for illustrative purposes; actual products may differ from such images.
(1) republish material from this website (including republication on another website);
(2) sell, rent or sub-license material from the website;
(3) show any material from the website in public;
(4) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(5) edit or otherwise modify any material on the website; or
(6) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter). Where content is specifically made available for redistribution, it may only be redistributed within your organisation.
- 21. You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
- 22. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
(1) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
(2) we will not be liable for any consequential, indirect or special loss or damage;
(3) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;
(4) we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;
(5) our maximum liability in relation to any event or series of related events will be limited to $1000.